Malaysia’s first 5G network deployed by Digital Nasional Berhad (DNB) becomes the world’s first mobile network to achieve official validation from TM Forum for Level 4 autonomy for Service Assurance. The recognition highlights the network’s advanced abilities in 5G automation and intelligent network operations.
The validation is based on Ericsson’s AI-powered Intent-based Operations (IBO) solution, which intelligently manages the network.
According to Ericsson, Level 4 autonomy means that the DNB network is using AI to predict issues and automatically adjust itself to maintain optimal performance. It can monitor, analyse and optimise in real-time, making the network more reliable, agile, secure and easier to manage.
It added that TM Forum, a leading global industry body representing telecommunications service providers and suppliers, has validated the DNB 5G network under its recently introduced Autonomous Network Layer Assessment Validation (ANLAV) program which analyses and certifies the levels of autonomy in specific high-value telecom scenarios. The assessment saw DNB and Ericsson achieving a full Level 4 score in Service Assurance.
The validation from TM Forum essentially certifies that DNB’s network running on Ericsson system can operate highly automated systems independently and is ready to support industrial and enterprise-grade services.
With this capability, Ericsson says DNB can offer reliable advanced connectivity solutions at competitive cost, thereby unlocking new efficiencies and innovations. It added that the autonomous network is well-equipped to support mission-critical applications in public safety, healthcare, smart cities, autonomous transport and advanced manufacturing.
Ericsson added that their award-winning collaboration with DNB on AI-powered Intent-based Operations (IBO), part of Ericsson Operations Engine, enables premium 5G services with guaranteed service level agreements (SLAs) for both consumers and enterprises. It elaborated that the throughput management capability assessed under the ANLAV program has been active in DNB’s network for two years.
The capability leverages on the latest Gen AI technologies to manage conflicting intents, simulate solutions using Digital Twins, and swiftly execute the best actions to ensure a fast, reliable and differentiated connectivity across Malaysia’s 5G Advanced network.
Commenting on the validation from TM Forum, DNB CTO Ken Tan says, “Autonomous Network has been one of the core design principles of DNB’s 5G rollout from the very beginning. By integrating automation and AI capabilities as the technology matured, we’ve built a highly efficient network that delivers world-class 5G connectivity at one of the lowest costs globally. The Level 4 validation from TM Forum affirms that we are on the right path and validates our blueprint for driving innovation and digital transformation at scale.”

Head of Ericsson Managed Network Services, Bradley Mead says, “The validation from this industry defining program reinforces the fact that Ericsson and DNB are setting new standards in 5G automation, ensuring agility and excellence in network management and operations, to deliver secure, reliable and speedy service for Malaysians. Achieving Level 4 autonomy in such an important area boosts the ability of Malaysia’s Network Operators to offer its customers new and valuable differentiated connectivity services, based on the very latest advances in autonomous networks.”
Head of Ericsson Malaysia, Sri Lanka, Bangladesh David Hägerbro says, “TM Forum’s Level 4 Autonomy validation positions DNB as a global leader in AI, automation and assurance; and marks a significant step in Malaysia’s digitalisation journey. We are proud to be partnering with DNB to make Malaysia a leading digital nation.”
TM Forum CTO, George Glass says, “Our members are a driving force for industry transformation towards autonomous networks and it’s inspiring to celebrate this progress. Ericsson and DNB’s achievement of Level 4 autonomy demonstrates how collaboration and innovation can unlock new levels of intelligence and efficiency in network operations for a more agile, automated, and AI-powered future.”
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