When Apple debuted the iPhone 14 and iPhone 14 Pro lineup last September, one feature that they highlighted quite a bit during their showcase was Crash Detection. Cupertino had given their latest smartphones new accelerometers that allow it to detect sudden changes in G-force, meaning it can tell if you’ve been in a severe car crash. When it does, your iPhone will then automatically contact emergency services.
However, this does have some interesting consequences. Almost immediately after it was made available, reports started surfacing of iPhone 14 users who were accidentally triggering Crash Detection, most notably when they went on a roller coaster ride. The Kings Island amusement park in Ohio, US for instance apparently caused at least six false Crash Detection triggers in just the first month of the iPhone 14 and iPhone 14 Pro’s life.
Apple had since tweaked it a little in subsequent software updates to tone down how aggressive Crash Detection was, but a new change in their support documents also reveal Apple’s suggestions to the user if your iPhone still accidentally triggered the feature and called emergency services by mistake.
“If the call has been made, but you don’t need emergency services, don’t hang up. Wait until a responder answers, then explain that you don’t need help,” – Apple support page
On the support page for Crash Detection on the Apple website, there’s a section on what to do after Crash Detection has made the call for emergency services. It states that even if you don’t need the help—perhaps because you were on a roller coaster instead of a car crash—you still shouldn’t hang up the call. Instead, you should wait until someone answers the call, then explain that you don’t actually need any help.
Apple also seemingly removed a line in the page that told users to cancel the call when Crash Detection triggers. Instead, it now suggests users to just dismiss the feature’s timer if they can, but just don’t hang up once the call has been made to prevent emergency services wondering if a situation has occured.
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